We want you to be delighted with your purchase and always endeavour to make buying Earth Shoes from us, quick, easy and trouble-free. Please note the following terms that we adhere to.

RETURNS:

NON-FAULTY ITEMS

• Must be returned within 21 days of date of purchase- UK, Channel Isles, N.Ireland
• Must be returned within 30 days of date of issue – rest of EU
• Please check with your local Post Office- you may need to attach a customs declaration
• Please enclose the RETURNS FORM provided, stating reason for return etc
• Must be in the original, undamaged, box
• Must be unworn, in brand new condition
• Purchaser will be responsible for cost of sending non-faulty items to us; the shipping out of the replacement goods will be free unless the purchaser requires the Premium Returns Service, which is chargeable.
• We recommend returning any goods to us by Special Delivery for an insured, trackable service.
• Free carriage applies to shipping out ONE exchange pair only. If the goods are required to be exchanged again, a charge of £4.50 will be made.

We will then either exchange for another style/ size, provided that is of the same value. If you should choose a style with a different price, we will either charge or refund the difference.
N.B. You will be responsible for the postage costs of returning the item.

Of course, if we have made a mistake in either sending the wrong style, size, or colour, we will refund your card with all postage costs.

FAULTY ITEMS:
All Earth Shoes are extremely well made, but, if you think that there may be a manufacturing fault, please return the product for examination.
If we deem the fault to be the result of general wear and tear, excessive wear, abuse or poor fitting, we reserve the right to return the shoes to you and charge any postage costs involved.
This does not in any way affect your statutory rights if the product has a manufacturing fault.
In the unlikely event of a fault being found, we will, obviously, be glad to offer you an exchange or refund.

CANCELLATION POLICY:
We regret, orders cannot be altered or cancelled once they have been processed.